Terms of Service

Last updated: September 12, 2026

Welcome to Lenceal. These Terms of Service govern your use of the Lenceal website, products, services, and any transactions made through our website.

By accessing or using our website, you agree to these Terms. If you do not agree with them, please do not use our website or services.

1. About Lenceal

Lenceal is a technology company developing intelligent consumer technology across AI, computing, and connected devices.

Throughout these Terms, “Lenceal,” “we,” “us,” or “our” refers to Lenceal and its applicable operating entity. “You” or “your” refers to any person accessing our website or purchasing our products.

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for unlawful, fraudulent, or abusive purposes.

• Attempt to gain unauthorised access to our systems or networks.

• Interfere with the operation or security of the website.

• Copy, reproduce, modify, or distribute our content without permission.

• Use automated systems to access or collect information from the website in a manner that could harm our services.

We may restrict or suspend access to the website where reasonably necessary to protect our services, users, or systems.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate.

However, product specifications may change as we improve our products, and minor differences in colour, appearance, packaging, or display may occur.

Products are subject to availability. We reserve the right to discontinue products or modify specifications at any time, subject to applicable law and any order already accepted by us.

4. Orders

Placing an order through our website constitutes an offer to purchase.

An order is not considered accepted until we confirm the order or otherwise indicate that it has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including:

• Product unavailability.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Payment issues.

• Shipping or address limitations.

• Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law.

5. Prices and Payment

Prices displayed on our website are provided at the time of purchase and may be subject to applicable taxes, duties, shipping charges, or other fees.

Where applicable, these additional charges will be communicated before completion of your purchase.

You are responsible for providing accurate billing and payment information.

We may use third-party payment providers to process transactions. Your use of those payment services may also be subject to their respective terms and policies.

6. Shipping and Delivery

We will provide available delivery information during the purchasing process.

Delivery estimates are provided in good faith and may vary depending on location, carrier availability, customs, weather, logistics, or other circumstances outside our reasonable control.

You are responsible for providing an accurate delivery address and contact information.

Where a delay occurs, we will make reasonable efforts to provide relevant updates.

Nothing in these Terms removes any rights you may have under applicable consumer protection law.

7. Returns, Refunds and Cancellations

Our returns and refunds are governed by our applicable Return & Refund Policy, which forms part of these Terms.

Where applicable law provides you with a right to return goods, receive a refund, or obtain another remedy, nothing in these Terms is intended to remove or restrict that right.

Products returned to us may be subject to reasonable inspection to determine the condition of the product and the nature of the issue.

Additional requirements may apply to products returned because of damage, misuse, unauthorised modification, or other circumstances outside normal use.

8. Warranty

Certain Lenceal products may include a limited manufacturer's warranty.

The applicable warranty period, coverage, exclusions, and claim procedure will be provided with the relevant product or in our Warranty Policy.

Our warranty does not generally cover damage resulting from misuse, accidents, unauthorised modifications, improper installation, or use contrary to the product's instructions, except where applicable law provides otherwise.

Nothing in this section limits statutory consumer rights or remedies that cannot lawfully be excluded.

9. Software and Digital Services

Lenceal products may include software, firmware, operating systems, AI features, applications, or other digital services.

Such software may be updated, modified, improved, or discontinued from time to time.

You agree not to reverse engineer, circumvent security measures, unlawfully modify, redistribute, or exploit Lenceal software except where expressly permitted by law or by us.

Some products or services may also incorporate third-party software or services that are subject to separate terms.

10. Artificial Intelligence

Certain Lenceal products and services may use artificial intelligence and automated systems.

AI-generated outputs may not always be accurate, complete, or suitable for every purpose. You should exercise appropriate judgment when relying on AI-generated information, particularly for important decisions.

AI features may change over time as we improve our technology.

11. Intellectual Property

All content on the Lenceal website, including our trademarks, logos, product names, designs, graphics, text, images, software, and other materials, is owned by or licensed to Lenceal unless otherwise stated.

Nothing in these Terms grants you ownership of Lenceal intellectual property.

You may not reproduce, modify, distribute, sell, or commercially exploit our intellectual property without our prior written permission.

12. Third-Party Services

Our website or products may contain links to or integrate with third-party websites, services, software, payment providers, logistics providers, or other technologies.

We are not responsible for the content, availability, security, or practices of third-party services that are outside our control.

Your use of third-party services may be governed by their own terms and policies.

13. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

We process personal information in accordance with applicable data protection laws. For customers and visitors in Nigeria, this includes the Nigeria Data Protection Act 2023 where applicable.

14. Website Availability and Security

We work to keep our website available, secure, and reliable, but we cannot guarantee that it will always be uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, security, upgrades, or other operational reasons.

You are responsible for maintaining the security of your own devices, accounts, and access credentials.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Lenceal will not be responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protections, liability arising from fraud or other non-excludable obligations.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable law.

When we make material changes, we will provide appropriate notice where required.

The updated Terms will take effect from the date stated at the beginning of the revised Terms.

17. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, except where applicable law requires otherwise.

Nothing in these Terms prevents a consumer from exercising rights or seeking remedies available under applicable consumer protection law.

18. Contact Us

If you have questions regarding these Terms, your order, or our services, please contact Lenceal through the contact information provided on our website.

Lenceal
Technology for what comes next.