Your Privacy Choices

Privacy Policy

Last updated: September 12, 2026

At Lenceal, technology is built around people. We believe that intelligent technology should be useful without compromising your privacy.

This Privacy Policy explains how Lenceal collects, uses, protects, and manages personal information when you use our websites, products, software, applications, services, and other technologies.

1. About This Policy

“Lenceal,” “we,” “us,” or “our” refers to Lenceal and the applicable Lenceal entity responsible for the relevant service.

By using our website, purchasing our products, creating an account, or using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with Lenceal, we may collect:

Information you provide

This may include:

  • Name and contact information.

  • Email address and telephone number.

  • Billing and delivery information.

  • Account information.

  • Information you provide when contacting customer support.

  • Product registration and warranty information.

  • Information you voluntarily provide when using our services.

Transaction information

When you purchase from us, we may collect information relating to your order, including the products purchased, transaction status, delivery information, and relevant payment details.

Payment card information may be processed directly by third-party payment providers. We generally do not need to store your complete payment card details.

Device and technical information

When you access our website or use Lenceal products and services, we may automatically receive information such as:

  • IP address.

  • Browser and operating system.

  • Device type and identifiers.

  • Network information.

  • Approximate location information.

  • Usage, diagnostic, and performance information.

  • Website interactions and referring pages.

The information collected depends on the product or service you use and the permissions you provide.

3. Information From Lenceal Devices

Certain Lenceal products may collect information necessary to operate, secure, maintain, improve, or provide features associated with the product.

Depending on the device, this may include:

  • Device configuration and system information.

  • Performance and diagnostic data.

  • Connectivity information.

  • Software and firmware information.

  • Usage information.

  • Security and authentication information.

We aim to collect only information reasonably necessary for the relevant functionality or purpose.

Where a product provides settings that allow you to control data collection, those controls will be made available through the relevant product or service where technically feasible.

4. Artificial Intelligence

AI is an important part of Lenceal's technology.

Certain Lenceal products and services may process information using artificial intelligence, machine learning, or other automated technologies.

Depending on the service, information may be processed to:

  • Provide AI-powered features.

  • Generate responses or recommendations.

  • Personalize experiences.

  • Improve product functionality.

  • Detect abuse, fraud, or security threats.

  • Diagnose technical issues.

  • Develop and improve our technologies.

We will provide additional information where a particular AI feature involves substantially different types of personal-data processing.

Where applicable, you may have choices regarding whether certain information is used for particular AI features.

5. How We Use Information

We may use information to:

  • Provide and operate our products and services.

  • Process orders and payments.

  • Deliver products.

  • Provide customer support.

  • Manage warranties and product registrations.

  • Maintain and secure our systems.

  • Detect and prevent fraud or abuse.

  • Understand product performance and usage.

  • Improve our products, software, and services.

  • Develop new technologies and features.

  • Communicate with you about orders, products, services, and important updates.

  • Meet legal and regulatory obligations.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected without an appropriate legal basis or other required authorization.

6. Cookies and Similar Technologies

We may use cookies, pixels, analytics technologies, and similar tools to operate our website, remember preferences, understand usage, measure performance, and improve your experience.

Some cookies may be provided by third-party services that operate on our behalf.

Where required, we will provide appropriate controls for managing non-essential cookies and similar technologies.

7. How We Share Information

We do not sell your personal information simply because you use our products or website.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment processors.

  • Delivery and logistics providers.

  • Cloud and infrastructure providers.

  • Customer-support platforms.

  • Analytics and security providers.

  • Professional advisers.

  • Technology and service providers.

These providers may process information only as necessary to provide their services or otherwise as permitted by applicable law.

We may also disclose information where required by law, regulation, legal process, or to protect the rights, safety, security, and property of Lenceal, our users, or others.

8. Business Transfers

If Lenceal undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

9. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no digital system or method of transmission can be guaranteed to be completely secure.

You are also responsible for maintaining the security of your accounts, passwords, devices, and other credentials.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, maintaining security, and meeting legal or regulatory requirements.

Retention periods may vary depending on the type and purpose of the information.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain information.

  • Object to or request restriction of certain processing.

  • Request portability of certain information.

  • Withdraw consent where processing is based on consent.

  • Request information about how your personal information is processed.

  • Lodge a complaint with an appropriate data protection authority.

These rights are subject to applicable legal limitations and exceptions.

12. Children's Privacy

Our products and services are not intentionally designed to collect personal information from children in violation of applicable law.

Where parental consent or another legal basis is required for processing a child's information, we will take appropriate steps consistent with applicable law.

13. International Data Transfers

Lenceal may work with service providers and infrastructure located in countries other than the country where you live.

Where personal information is transferred internationally, we will take appropriate measures required by applicable data protection laws.

14. Third-Party Services

Our products, websites, or services may contain links to or integrate with third-party services.

We are not responsible for the privacy practices of third parties that operate independently from Lenceal.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy as our products, services, technology, or legal obligations evolve.

When we make material changes, we may provide additional notice where required by law.

The updated version will be identified by the “Last updated” date shown at the beginning of this Policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact Lenceal through the contact information provided on our website.

Lenceal

Intelligent technology for what comes next.